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2010s–Present9 min readtechnology

Automation and AI in Casino Operations

The Algorithmic Casino

Automation and AI in Casino Operations
2010s–Present

This report analyzes the integration of Artificial Intelligence (AI) and automation into Las Vegas casino operations, marking a shift from intuition-based management to algorithmic decision-making.

Computer Vision

Key technical advancements include Computer Vision for real-time table game analytics, tracking chip and card movement to detect advantage play. AI can now spot card counters faster than any human floor supervisor.

Predictive Modeling

Predictive modeling enables dynamic floor layout and yield management, optimizing which games go where and what limits to offer at what times. The casino floor is constantly reconfigured based on data.

Hyper-Personalized Marketing

Hyper-personalized marketing intervenes in real-time to prevent player churn. If a valued customer shows signs of leaving, they might receive an instant comp offer on their phone before they reach the exit.

Physical Automation

The report also covers physical automation, such as robotic bartenders and cashless digital wallets, and the use of AI for Responsible Gaming to detect behavioral markers of addiction before human observers would notice.